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Ask A Tiler – Your Questions Answered

Part 1

Ask a tiler

What Is Ask A Tiler?

Since starting this website early this year I have received many emails, comments and messages about various topics relating to tiling.

Whether it was questions about which tile to buy for a bathroom, what are the best grout removal tools or even what color grout would go well with black tiles, I answered them all.

Overtime I realized that these questions and my answers could prove useful to others and might even answer any burning questions you might have about tiling.

 This first edition of Ask A Tiler is a culmination of all those questions I have been asked over time and my replies to them as a professional in the industry.

If this is your first time visiting the site then please allow me to introduce myself. My name is Carl Anders and I have been tiling professional for over 25 years

Over that time I have completed thousands of projects and witnessed a lot of renovation miracles, disasters and survived tougher deadlines than anything you’ve seen on HGTV.

Of course, all this resulted in a vast amount of knowledge I would like to pass on to anyone willing to receive it. The questions below are from good folk just like you that are wanting to learn more about tiles, it’s procedures and anything else related to it.

The aim is for you to learn and avoid any common pitfalls other home and business owners fall into when undertaking a tile project.

For some questions, I have since written extensive articles about the subject which I will link out to if you want further reading about the subject.

So without further ado let us begin the first Ask a tiler question and answer session!

Check Out Part 2 For More Tiling Questions Answered 

Want your questions answered on Ask a Tiler? Simply get in touch or drop a comment below! ?

ask a tiler

Question 1:  Any advice on finding a quality tiler for my bathroom project?

– Candice P

Carl’s Answer: 

This is a question I know a fair bit about.

As a business owner, I have to be aware of current advertising trends, word of mouth and social media.

I have been fortunate enough to grow my business mainly from word of mouth alone however nowadays social media is the way forward. My advice to you would be first to ask your friends and family if they have had any tiling work done at their homes or businesses.

If they have, take a look at the job, get their opinions on the tiler who undertook the job. If the verdict is generally good you can be assured that the tiler will perform great on your project as well.

Another great way of receiving word of mouth feedback is from community groups on Facebook. Nearly every town and city, even suburb have open groups for locals to join.

Find a group closest to your area and ask the question there. You might come up lucky with a local recommendation of a great tiler.

If they are indeed local then you will save on transport cost and the tiler will have a much easier time filling you into their schedule.

Another method of finding your tiler is to head to your nearest tiling store.

A quick Google search will help you find a tile store closest to you.

Most stores keep a bunch of business cards from tilers they know well and know they do a quality job.They will happily pass on a number of business cards for you to follow up on.

Instagram is another powerful tool for finding a tiler.

When I joined Instagram I was not expecting there to be many tilers or tile orientated profiles out there, oh boy was I wrong!

Instagram is filled to the rafters with tilers proudly displaying their work for all the world to see. Do some searches for tiler and you should find some tilers show up. Check out their work and if you like what you see, get in touch!

It may take a few minutes of digging to find someone in your area but it can be well worth the effort.

Another way Instagram is useful is if you found your tiler by other means, I.e via a Google Search or online business directories.

Usually, the tilers will have links to their social media profiles and Instagram pages, if they do feel free to explore their previous works and get in touch!

When searching for a tiler try to avoid handymen or business people that tout they can do everything.

I have heard more bad than good about these types of workers as they tend to know a lot about everything but not enough to cover every situation like a true professional would.

You know the saying: “A jack of all trades but a master of none.”

Your project might have a tricky detail or rare material that these people never even seen before, don’t risk a bad job or replacing expensive tile (or even tearing everything out) because one of these people offered you the lowest quote.

Stick with a real professional and you should be golden and worry free.

ask a tiler

Question 2: “I am looking to regrout my shower area, what is the easiest way to remove grout?”

– Tom C 

Carl’s Answer:

This question makes me rub my hands together in glee, it’s like asking a fish how to swim.

I could rant and rave on for days about grout removal as I’ve done so much of it in my time, it’s safe to say I know what I’m talking about.

I won’t bore you with the raving and will leave in only the facts.

The easiest way to remove grout is with a grout removal tool, preferably an electric one as it makes the job go a whole lot quicker.

With a powered grout removal tool your grout removal project should take a day instead of three if you used a grout saw or Lord forbid; a hammer and screwdriver.

I saw this method listed as one of the best ways to remove grout and I dry wretched so loudly my wife ran into the room asking if I was alright.

Whatever joker thought chipping away grout with a screwdriver is a good idea needs a serious head adjustment or they never actually removed grout and were just making up filth. Tiles are not bricks, you can’t go in with a heavy hand as all you’ll end up doing is chipping the tiles or cracking them.

Now your grout removal job has turned into a full retiling project.

I won’t even mention that grout lines differ in size with some being so small you won’t fit a screwdriver into them without chipping the tile’s glaze…

Okay, that is enough on that, if you ran across that idea I urge you to never try it and instead, doing it properly.

For a shower regrouting job I would highly recommend you invest in a multi-tool with a grout removal blade.

If you already own a multi-tool then you’ll simply need to purchase a grout removal blade.

If you don’t know where to begin with a grout removal tool then check out the links to the best grout removers here.

You will need a multi-tool and grout removal blade to attach to it. These links will take you to the lowest prices on the grout removal tools.

If you want to learn about the best grout removal tools and a load of grout removal tips, check out these articles!

best grout removal tools
remove grout from ceramic tile

I feel the multi-tool with grout removal blade to be the best grout removal tools for regrouting a shower or any area in fact.

It will power through your wall and floor grout no matter how old it is or what type of grout it is.

The mutli tool with grout removal blade is my tool of choice when I am replacing grout in client’s job and I find it to be the quickest and safest way to remove grout from showers (or anything else.)

You can easily avoid chipping the tiles surface along with avoiding cutting into the delicate substrate beneath.

The last thing you want is to cut so deep you damage the waterproofing or underfloor heating placed beneath the tile. With the best grout removal tool, you will avoid those potential problems entirely.

The article I linked about the best grout removal tools also covers other tools for removing grout that you can use if your concerned about your budget.

I discuss the pros and cons of hand tools for removing grout and cheaper alternatives to the grout removing multi-tool.

I would avoid the grout blade you can attach to a reciprocating saw if you were thinking of going along that route.

Since space in your shower will be constricting and you need a lot of control, a grout removing reciprocating saw will make the job much tougher and dangerous than it needs to be.

Plus a trigger on one of those can be fairly drastic will little control between 0-100% power. It also takes a while to bite into the grout making it easy to trace along your tiled surface.

I hope that answers your question and you know more about how to remove grout from a shower.

It really is a simple job if you have the right tools, just take your time with a good grout removal tool and you’ll be done in no time. If you want more reasons to remove tile grout and the advantages, check out my top 4 reasons to remove grout article. 

ask a tiler

Question 3:  “My tiler finished my kitchen floor last week but left an ugly haze on the surface of the tile. It wasn’t there when I got the tiles In-store. Have you got any idea what it is?”

– Hayden G

Carl’s Answer:

It sounds like you have grout haze on your tiles.

It occurs when the grout isn’t cleaned off properly during grouting or not buffed after it had set.


It also could show up if the tiles are very porous and the tiler simply couldn’t remove the grout haze no matter how well they cleaned the tiles.

No matter what happened, you have grout haze and I have the solution to removing grout haze!

Thankfully the magic of modern technology has supplied us with companies that produce grout haze removers.

They are a special liquid or cream you can use that dissolve the grout haze and can leave you with the beautiful tiled surface you are looking for.

Here is a link to a common grout haze remover I use a lot at work, it is easy to work with and safe to use on most tiled surfaces including stone.

I have written a guide to removing grout haze that will tell you how to use your grout haze remover.

Simply scroll to the bottom of the article to find the section you want.

how to remove grout haze

The grout haze remover can be applied by you and it should clear up any contaminants you have on the surface of the tile.

Try to avoid the product drying up on the surface as it could make clean up a bit more difficult, other than that it’s smooth sailing.

Since you have porous tiles in the kitchen I would recommend you clean up any spills or messes quickly after they happen.

That way the spill doesn’t have time to settle into the surface of your tiles and make clean up more difficult. 

ask a tiler

Question 4: “I have A Small Bathroom Floor I Want Tiled In 24x24inch (60cm) Tiles. My Tiler Says They Will Make The Room Look Small While The TIle Store Says They Will Look Great. Please Help!”

– Courtney T

Carl’s Answer:

I am so pleased you asked for a second opinion before taking the plunge and buying a tile!

Big thumbs up to you Courtney and I am pleased you asked.

In this situation both the tile shop and your tiler are right, however, I am leaning more towards your tiler as the right opinion.

I have laid countless square feet of large format tiles with the most popular size being the 24x24inch (60cm) tile and understand how they work and make a room feel.

A small bathroom with such tiles will look small, no matter what way your tiler sets up the tile. If you are very lucky you will get one full-size tile in the whole entire room whilst everything else will be cut.

Either in half, a quarter or cut around numerous objects like the toilet, cabinet (vanity), shower, bathtub etc.

Since you won’t have many or any full-size tiles in the bathroom it firstly makes getting such big tiles obsolete and a waste. The point of such tiles is to enjoy the effect of their size and get a clean look with minimal grout lines.

Why get them at all if their effect is ruined by getting cut to fit the room?

Not only that but since the bathroom will be about 1 or 2 tiles wide (plus any cut tiles) your eyes will immediately pick up on this upon entering the room.

With only a few tiles on the floor, it will make the room look even smaller than it is and this is the last thing you want, especially if this is your master bathroom.

Another trait of these tiles is the ultra-modern and, dare I say, sterile look they give to a room. If you enjoy modern architecture with big blocks of unobstructed color with no distinctive features 
(I am describing skyscrapers not tiles) then they’re for you otherwise I would avoid them.

Of course, looks are subjective and everyone has different taste so take this as you will, however, this is the general aesthetic these tiles give off.

If you have an older home then I would definitely avoid going for such large format tiles as they will stick out like a sore thumb and detract from the features found in the rest of the home.

You can get these tiles in warmer tones and with some patterns but even that won’t help them fit into every situation.

Large format tiles work great in large open spaces, where you can enjoy their esthetic properly and enhance the visual size.

Large spaces benefit greatly from large tiles as they declutter the sightlines and add the additional benefit of easy maintenance due to lesser grout lines over traditional tiles.

It’s when you mix these large tiles in small areas where the benefits turn into issues.

Here are some examples of situations where the large format tiles were a poor choice.

A retiled shower base. Since the shower drain was fixed in that position nothing much could be done.

I have had many instances like this where I warned the homeowner that the results will be much worse than expected yet they listened to the store’s advice instead.

Without surprise, the common response after the tiles were set was that of surprise and disappointment.

“Oh…I thought the bathroom would look bigger…”

“I should have listened to you.”

“There isn’t one full tile on the floor? Why?”

No, this isn’t dramatization for my benefit but real instances I remember. Our minds have a bleak tendency to remember bad things better over good ones, so I remember most of the jobs in which my clients were ultimately disappointed.

During the design process, I explicitly stated to avoid large format tiles and explained to them why this is.

Most of them agreed and said they’d go for tiles smaller than 24inches and head out to find a tile.

You know what most of them did?

They ordered 24x24inch tiles….

Just try to imagine my frustration when I come to the job site and see a stack of those things waiting.

It’s like that whole talk never happened and my professional opinion and experience means nothing. Of course, I question the homeowner about it and 99% of the time they say the tile store said: “24’s would look great and modern…”

My feelings are irrelevant in all of this as I am just hired help but I need to mention one thing in this situation.

So there’s more trust in someone that sells an item in a store over a trained and qualified professional who works with the things they sell on a daily basis.

Someone who has seen countless jobs and situations in which the salesperson can only imagine yet their opinion of a sight unseen bathroom is taken with more gravity.

This is just an example into why the tile choice could have been wrong for the space it was chosen for.

I am not saying all salespeople are wrong or that all tilers are right as no one is perfect and everyone can make mistakes.

What I want you to take from this is that if you are unsure, or getting conflicting advice like a homeowner will commonly get, do as Courtney did and ask for other peoples opinions.

Post a photo of your area to be tiled on a home renovation blog or social media, ask the community what they suggest or better yet just asked another contractor.

They see as many bathrooms and homes as a tiler does and they might offer an informed opinion on the matter.

At the end of the day, it’s your tiles and your home so go with whatever makes you happy and that you will enjoy.

Get the advice, get the opinions and make an informed decision based on that.

Now that’s out of the way I want to help offer some suggestions as to what kinda of tiles could be suited for a small bathroom.

You could go with the usual square tile in a size like 12inches (30cm) or a rectangular tile in 12x24inches.

It is a modern look tile if thats what your going for and since it can be laid lengthways, it can help accentuate the length of the room making it appear longer and in effect, bigger.

Whichever way you lay them should be decided on you as they are not any strict rules as to what you should or shouldn’t do.

For an older home you can try very small tiles or geometric tiles like these ones below.

Hexagonal tiles laid on sheets work great in small areas.

The abundance of tiles will make the room appear to be bigger and any cut tiles near the edges will be much less visible.

Lastly, you can hire the help of an interior decorator/designer who can work alongside your tiler to come up with the best tile for your space.

Not only will the tile be of right spec and suitable to do the task thanks to the tilers advice, the interior decorator will make sure it suits the style of you and your home.

ask a tiler

Question 5: “Do you know of any tool or method to remove 12 x 12 porcelain floor tile WITHOUT DAMAGING THEM?

I have 6 cracked tiles in my kitchen. The tile is obsolete and I cannot  find new ones.  I would like to remove 6 tiles from a closet (replacing with a close matching tile) and replace the 6 cracked tile in the kitchen.”

 – Joe G

Carl’s Answer:

You have a classic scenario many homeowners run into with tiles, I actually have something similar going on in my own kitchen.

How to remove tiles without damage is an age old question.

In theory, there is no way of removing tiles cleanly without damaging them due to the thinset (tile glue) covering the whole entire surface area of the tile.

It suctions the tile down making removing the tile impossible without the tile breaking.

However, there are instances where you can actually remove a tile without damaging it but this all depends on how poorly the tiler installed the tiles.

If the surface was badly prepared or the thinset used was of the wrong type, the tiles will actually lose their adhesion to the floor making them easy to pull up. Usually with the thinset stuck to their undersides.

In that case, a simple angle grinder with grinding disk can be used to remove the thinset and allow the tile to be installed again.

You can do a quick check if your tiles can be pulled up without damage. Give them a tap with your knuckle, if they sound hollow that means they are losing adhesion and could be removed if enough surface area has lifted.

If you get a sound similar to tapping a solid surface that means the tile is holding very well and the only way to remove it is by chipping it away bit by bit.

All I can recommend for you to do is try to remove all the grout from one of the cupboard tiles down to the thinset.

I believe you would have seen the articles I have written about this so that shouldn’t be too hard for you.

Once the grout has been removed you can attempt to lift the tile. You can use a paint spatula or similar tool like the one here.

Flat trowels that are stiffer also work well as they are thicker and offer more leverage.

These tiles could be lifted because the thinset beneath them failed due to poor surface preperation and foot traffic before the thinset cured.

Slide the spatula underneath the tile and try prying it upwards, you will instantly tell if the tile can be removed or not.

If you are lucky you can slowly work the tile out and lift it free from the thinset.

Unfortunately, there isn’t an actual proven method of removing properly installed tiles without damage as it’s the nature of tile and it makes scenarios like you are facing very frustrating.

If your tiles are held down properly and do not want to lift free from the mortar all I recommend is a quick remodel of your kitchen tiles.

This meaning you can remove the central tiles and leave the existing tiles all around the borders to create a frame.

Then tile the removed area with a tile completely different to the existing one, that way it will look like a design feature and look very natural in comparison to finding similar tiles and doing a patch job of the damaged tiles.

Just remember to find tiles that are of similar thickness to the old tiles so you have a flat surface area between old and new tiles.

I have done this plenty of times and it looked great, it’s not an ideal solution to what seems an easy job but its much easier than retiling the whole entire kitchen area.

I hope that gives you something to go on, sorry I can’t be the bearer of better news for you.

Sadly even professionals do not have a solution to this if the tiles are properly installed. If you need to go the traditional route, my article on how to replace a cracked tile will walk you through the whole process!

An example of what I meant about the design. You can go as drastic and different as you want.

That concludes the first ask a tiler question and answer session!

I hope you enjoyed learning more about tiles and seeing what other questions fellow homeowners and tile enthusiasts have about tiles and grout removal.

I would like to thank the featured guests for their questions and happy faces that helped brighten up my website.

If you would like to have your own question answered or want to know more about what I covered here today feel free to dropping me an email or a comment below!

It might even get featured in the next Ask a Tiler segment!

Thanks for reading and remember to share this article around your social circles so even gets their questions answered.